99% Of Airline Complaints Resolved In 2H24, Says MAVCOM

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99% Of Airline Complaints Resolved In 2H24, Says MAVCOM - Business Today

Quick Summary:

The Malaysian Aviation Commission (MAVCOM) successfully resolved 99% of complaints received in the second half of 2024, with 37% of those cases resulting in airlines overturning their original decisions in favour of consumers.

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The majority of complaints—2,581 cases—were related to airline services, while 32 cases involved airport services.